Support
Answers to common questions, and a way to reach us
How does sync work?
With Lychnos Complete, turn on sync in Settings: your reflections and progress go, encrypted, to a private area of your own iCloud (iPhone and iPad) or Google Drive (Android) and come back on your other devices signed in to the same account; iCloud and Google Drive don't talk to each other, so sync works between devices of the same platform
How do I restore my purchase?
Open Settings, go to Lychnos Complete and tap Restore purchases, with the same App Store or Google Play account you bought with
How do I export my journal?
In Settings, tap Export journal and choose PDF or Markdown and the period; with Markdown, recordings can go along in a separate zip file, and exported files are not encrypted
How do I delete my data?
Delete a reflection from the Archive, or uninstall the app to erase everything on the device; if sync was on, also delete the Lychnos copy in your iCloud or Google Drive storage settings, since we have no access to it
What happens after the first 7 days?
Everything is unlocked for the first 7 days, with no charge and no subscription; after that, the free version keeps today's line, every day since you installed, the notifications and 3 reflections a week, counted from Monday to Sunday, and deleting a reflection does not give the slot back
I changed phones, how do I get my reflections back?
If sync was on, sign in to the same iCloud or Google account on the new device and turn on sync in Lychnos; without sync, the data stayed only on the old device, encrypted, and cannot be recovered, not even by us
I'm not getting notifications
Check that notifications for Lychnos are on in the system settings and in Lychnos Settings; the morning line arrives at a random time between 6 and 11 am and the evening one between 6 and 10 pm, unless you chose a time with Lychnos Complete
Contact
Write to hello@lychnos.app and tell us your device and app version if it's about a problem